FAQ

If you don't find what you're looking for, email customerservice@carolinezhurley.com or call us on 718.389.9099, we'd love to help!

 

Shipping & Returns

Once you have placed your order, you will receive an email confirmation. In stock items will ship the same day if the order is placed before 2pm, Monday to Friday. Once your order has shipped you will be sent the tracking number. Depending on your location, it should arrive within 5-7 business days. Please contact customerservice@carolinezhurley.com with any questions.

Because our products are made to order, we do not accept returns but we are happy to offer exchanges. Please email customerservice@carolinezhurley.com to process your exchange.

 

Can I get directions to your shop?

Sure! We'd love to have you over Wednesday - Sunday 11am-6pm. Here is a map of where we are. If you pass by on a Monday or Tuesday and the lights are on, feel free to knock and we’ll let you in!

 

How do I care for your products?

Product

Care

 Linen products

Wash cold and hang dry. If you like your linen a little more worn-in, throw it in the dryer on low heat - it will get cozy and soft real quick.

Quilts

Wash cold, tumble dry low heat.

Cotton rugs

Spot clean / Dry clean only

Wool rugs

Spot clean / Dry clean only

 

Wear and Tear

We design our products with the notion that they will be used often. There is no need to treat them delicately. Each block-printed linen piece is washed before printing, heat set and then washed again as part of the quality control process. Over time some of the patterns may fade slightly but this is part of the design and part of what we feel gives the pieces personality. Like a well-loved pair of jeans, we like to think our products get even better over time.

However, if you receive a piece that doesn’t meet your expectations, please feel free to get in touch customerservice@carolinezhurley.com. We stand by the quality of our products and making sure our customers are happy is very important to us.

 

Do you do custom orders?

We are happy to do custom orders for trade & hospitality but have a customization minimum to cover set up and sampling costs. We aren’t able to offer custom orders direct to consumer at this time. If you are looking for something in particular, feel free to contact customerservice@carolinezhurley.com and we’ll be back in touch if we put it into production.

 

Do you ever have sales?

Yes, we do! Our sales are limited to twice a year, but our newsletter subscribers receive early access and special deals. Sign up for our newsletter to be the first to find out about exclusive online sales and sample sales in our studio.

 

Do you have any job openings or internship opportunities?  

Yes! Please check our open positions here. If you don't find the right fit, feel free to send your resume to stephanie@carolinezhurley.com - we are always interested to meet talented and passionate people. 

 

Would you like to partner, collaborate or plan an event with us?
We love to collaborate and have done so here. Email us with your ideas: info@carolinezhurley.com

 

Do you offer trade pricing?

We do! Please find more information on our trade accounts here.

 

Are you an interior designer?

You can see our fabrics in person at our two beautiful showrooms, Studio Four in NYC and Y&Co in Toronto. If you’re not able to make to a showroom in person, you can purchase a set of swatches (of all 13 designs) online here.

You can also order our yardage directly online through our website. Please note minimum yardage orders are 3 yards and our timelines are 4-6 weeks depending on the size of the order.

 

Would you like to become a stockist?

We’d love to have you! Please email stephanie@carolinezhurley.com with more information about your store, a link to your website and some information about other brands you stock.